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In at present’s fast-paced digital panorama, companies rely closely on sturdy networking infrastructure to remain aggressive and guarantee easy operations. Cisco, as a number one networking and communication expertise, understands the significance of offering complete assist to its companions. With its Assist Observe, the Cisco Black Belt Academy gives assist contents to companions and empowers them to ship distinctive options and companies. The Assist monitor has undergone a refresh in June 2023 with its content material compartmentalized into two levels.
Black Belt Assist Stage 1
Stage 1 contains updates on Cisco TAC, Cisco RMA, Cisco Sensible Account and Licensing, and Cisco Helpful Self-help instruments and hyperlinks. These updates help companions and clients in understanding and navigating by way of Cisco assist companies higher. The sources present insights into the necessity to troubleshoot and resolve points.
The stage is designed to supply a foundational understanding of how the assist performance works whereas stressing on the focused points they cater to. It covers finest practices for working with TAC, a workforce of extremely educated technical consultants, together with the escalation procedures.
The monitor additionally gives cadence to the speedy redressal of your {hardware}, software program, and licensing associated points with focused details about the most effective practices and procedures for accessing Cisco RMA (Return Merchandise Authorization) and Cisco Sensible Account and Licensing companies. The monitor additionally gives a plethora of self-help instruments and hyperlinks that equip companions and clients with the know-how to troubleshoot and resolve points on their very own.
Black Belt Assist Stage 2
Stage 2 is designed for advanced-level troubleshooting. Taking due cognizance of the complexity of points, the stage is segmented to cater to technology-specific grievances. Therefore, the Assist monitor is segmented into the next technological hierarchies:
Cisco Knowledge Heart Cisco Collaboration
Cisco Enterprise Networking
Cisco Safety
Cisco Service Supplier
Meraki
Undertake this Enablement Journey and get upskilled within the newest Troubleshooting strategies At the moment!!
Completely satisfied Studying !!!
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